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Privacy Policy

Madcasino at our site is committed to protecting player privacy and data security. This Privacy Policy explains what personal data is collected, how it is used, how long it is retained and what rights players have under the UK Data Protection Act and UK GDPR.

By using Madcasino, the player accepts that personal data can be processed for account registration, identity verification, payment processing, gambling services, legal compliance, responsible gaming and website security.

Information Collected

Madcasino collects data needed to operate a regulated online casino account. This includes information provided during registration, information created during gameplay and technical information collected when the website is used.

Data Type

Examples

Personal details

Name, date of birth, address, email, phone number

Registration data

Username, account settings, verification status

Payment data

Debit card records, e-wallet transactions, deposits, withdrawals

Gameplay history

Games played, wagers, wins, losses, bonuses

Technical data

Device, IP address, browser, location data

Support data

Emails, complaints, chat records and account messages

Madcasino does not permit anyone under 18 to use the service. Age verification procedures are used to support this requirement.

How Personal Data Is Used

Madcasino processes player data for clear operational and legal purposes. Personal data is used to verify identity, manage accounts, process deposits and withdrawals, maintain account security and provide casino services.

Data is also used for regulatory compliance, including anti-money laundering checks and responsible gaming monitoring. Gameplay and transaction data can help detect fraud, bonus abuse, account misuse or harmful gambling patterns.

With consent, contact details may be used to send promotional offers and account updates. The player can withdraw marketing consent where applicable. Service messages, security alerts and regulatory notices may still be sent because they are part of account operation.

Lawful Basis for Processing

Madcasino processes personal data on lawful bases recognised under UK GDPR. These include:

  • contractual necessity for account and gaming services;

  • legal obligations for gambling, AML and age verification;

  • consent for selected marketing communication;

  • legitimate interests for fraud prevention, website improvement and account security.

Personal data is not processed for unrelated purposes without informing the player.

Data Sharing

Madcasino may share personal data with selected partners strictly for operational, security and regulatory purposes. These partners can include payment processors, verification agencies, software providers, customer support tools, analytics providers and regulatory authorities.

Personal data is not sold to third parties for marketing. Where required by law, information can be shared with law enforcement, regulators, courts or other public bodies.

International Data Transfers

Madcasino may process or transfer data outside the UK where operational systems, payment partners or service providers require it. Such transfers use appropriate protections and contractual safeguards designed to preserve player privacy rights.

Data Retention

Madcasino retains personal information only for as long as needed for legal obligations and operational requirements. Account information is retained while the account is active and for required periods after closure. Payment records, verification files and AML-related data can be retained for longer where law or regulation requires it.

Retention periods can be provided upon request where applicable.

Player Rights

Under applicable data protection law, the player may have the right to:

  • access personal data;

  • correct inaccurate information;

  • request erasure where eligible;

  • restrict specific processing;

  • object to certain processing;

  • withdraw consent for marketing;

  • request data portability where applicable.

Some rights may be limited where Madcasino must retain data for legal, regulatory, AML, fraud prevention or responsible gambling reasons.

Data Security

Madcasino uses encryption, firewalls, access controls, monitoring and regular audits to protect data against unauthorised access, loss or misuse. Staff receive ongoing training in data protection and confidentiality.

Players are also responsible for account security. Passwords should be private, strong and not reused across other websites.

Cookies and Analytics

Madcasino uses cookies as described in the Cookies Policy. Cookies help the website operate correctly, remember preferences, secure login sessions and analyse website performance.

Analytics tools can collect anonymised data about customer interactions to improve navigation, technical performance and service quality.

Minors

No person under 18 may use Madcasino services. The platform uses strict age verification procedures to protect minors and prevent underage gambling.

Contact

Privacy requests, account data questions and data protection concerns can be sent through the support contact listed on site.